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Terms Conditions for Your 4dhistory Account

These Terms & Conditions set the ground rules for using 4dhistory — from the moment you open an account to how deposits and withdrawals move through Touch 'n Go eWallet, Boost, and GrabPay.

Account TermsPayment RulesVerification StepsUpdate Notices
4dhistory Terms Conditions for Your 4dhistory Account
DATA AND ACCOUNT CARE

Data, Cookies and Account Security Under These Terms

These terms also cover what happens to your information once you register. We keep account records — including payment references from Touch 'n Go eWallet, Boost or GrabPay — only as long as needed to resolve a transaction dispute or verify an identity match. Cookies on the site remember your session and your language choice so you're not re-entering details every visit, nothing beyond that. If you want a copy of your account data, or want a payment reference removed once a matter is closed, write in through the email line and we'll confirm the steps directly with you.

Account Verification

We match the name on your Touch 'n Go eWallet, Boost or GrabPay account against your registration details before a withdrawal is released under these terms.

Data Retention

Transaction and account records are kept only as long as a dispute, verification check or payment query under these terms stays open.

Cookie Use

Session cookies hold your login state and display preferences; they don't carry payment credentials from DuitNow, FPX or your e-wallet provider.

Request Changes

Email us to ask about correcting account details, closing a dormant account, or checking a transaction entry linked to these terms.

POLICY CONTACT

Questions About These Terms Go Here

If any part of these Terms & Conditions reads unclear, don't guess — ask us directly before you submit a deposit or withdrawal request. We keep a live chat channel open inside your account dashboard, plus an email line for anything that needs a paper trail, like a dispute over a Touch 'n Go eWallet transaction or a GrabPay confirmation that didn't match your statement. Reach out before escalating, and keep your account reference number ready so we can pull up the relevant clause fast.

Live Chat Open live chat from your account dashboard when a clause around deposits, withdrawals or account verification needs a direct answer from our team.
Email Support Send transaction references and screenshots by email when a dispute touches Touch 'n Go eWallet, Boost or GrabPay records tied to these terms.
Account Help Desk Ask the help desk to walk through a specific clause before you confirm a withdrawal, especially if your payment method name doesn't match your account.

Common Questions on These Terms

Here are the questions we hear most often about how these Terms & Conditions touch your account, your payment method and your data once you've signed up with 4dhistory.

No — the same account terms apply whether you fund your account through Touch 'n Go eWallet, Boost or GrabPay; only the verification details tied to that method differ.

A mismatch can pause a withdrawal while we confirm ownership, since these terms require the registered name to match the payment method on file.

We post the current version on this page, and continuing to use your account after an update means you've accepted the revised terms.

Reach our account help desk or email line with your account reference, and we'll walk through the specific clause with you before any transaction is finalised.

Access depends on local law and is available only where local law permits, so the terms you agree to at signup reflect that condition.

Yes — account and payment records are retained only while a dispute, verification or transaction query under these terms remains open.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.