What Our Legal Policy Covers for Your Account
When you open an account with us, you enter into an agreement that covers how your information is stored, how transactions are processed, and what conduct is expected on both sides. Deposits and withdrawals made through Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX are
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subject to the same account terms as any other activity on the platform — the payment method does not change your rights or obligations. We retain transaction records as required under applicable data-handling practices, and those records are accessible to you on request through our support
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channel. Your account credentials are your responsibility; we act on instructions confirmed through the login and OTP verification flow and cannot reverse actions taken under a verified session. Where a dispute arises over a transaction, the record of the wallet transfer — including the reference number
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generated by your Touch 'n Go eWallet, Boost or GrabPay app — forms part of the evidence we review. We do not share your payment details with third parties beyond what is required to process the transaction. These terms apply where local law permits access to
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4dhistory, and any activity outside a permitted jurisdiction is the account holder's responsibility. If any clause is found unenforceable under applicable law, the remaining clauses continue in full effect.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.